Who We Are and What This Policy Covers
SA Makers is based in Braamfontein, Johannesburg and works with partner makerspaces and training venues across South Africa. This policy applies when you enquire through our contact form, join a programme, request starter kit information, book training, or otherwise interact with our services, events, and maker support work.
For the purposes of POPIA, SA Makers is the responsible party for the personal information collected through our contact channels and service processes. Where we use third-party service providers to assist with administration, communications, or operational support, those parties are required to handle information in a lawful and responsible manner.
What Personal Information We Collect
We only collect personal information that is relevant to your enquiry, registration, booking, or project support. This may include details you submit directly, as well as information generated through ordinary service interactions.
- Full name, organisation name, and role
- Contact details submitted through our enquiry form
- City, venue preference, and service requirements
- Training interests, maker space needs, and kit preferences
- Communication history, booking notes, and attendance records
- Payment-related records where a service requires invoicing or reconciliation
We do not ask for more information than we need. If you choose not to provide certain details, we may not be able to assist with a specific request or booking.
Why We Use Your Information
We use personal information for practical business purposes connected to our services, training, and network coordination. This includes responding to enquiries, managing bookings, supporting facilitators, and planning services at maker venues in areas such as Braamfontein, Sandton, Midrand, Pretoria East, Soweto, Durban, Cape Town, and Gqeberha.
- To respond to your enquiry and prepare a suitable quotation or proposal
- To arrange training sessions, onboarding, and venue coordination
- To support maker audits, maintenance checks, and space planning
- To manage member communications and operational updates
- To comply with lawful and accounting obligations
We may also use information internally to improve our processes, understand service demand, and keep our records accurate.
When We Share Information
We may share personal information only where it is needed for a legitimate business purpose, for legal compliance, or to deliver a service you have requested. We do not sell personal information.
Information may be shared with:
- Trusted service providers who assist with administration, communication, or record keeping
- Partner makerspaces and training venues involved in your booking or programme
- Professional advisers, auditors, or authorities where required by law
- Internal team members who need the information to carry out their duties
Where information is shared, we take reasonable steps to ensure it is handled securely and only for the intended purpose.
Security, Storage, and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. These measures are applied with practical care across our administrative processes and partner arrangements.
Records are retained only for as long as needed for the purpose collected, or as required by law, contract, or accounting rules. When information is no longer needed, it is securely deleted or archived in a controlled manner. This is especially important for records linked to training schedules, venue access, and operational planning.
While we work carefully to protect your information, no method of transmission or storage is completely risk free. You should also take reasonable care when submitting information through any online form.
Your Rights Under POPIA
You have rights in relation to your personal information and may contact us through our enquiry process to exercise them. Subject to lawful limitations, you may request access to the information we hold, ask for corrections, or object to certain processing activities.
- Request confirmation of whether we hold your information
- Ask for access to the information we hold about you
- Request correction, deletion, or updating of inaccurate details
- Object to direct marketing where applicable
- Withdraw consent where processing relies on consent
We may need to verify your identity before acting on a request. Some records may have to be kept for legal or operational reasons, even where a deletion request is made.
This policy may be updated from time to time to reflect changes in law, operations, or service arrangements. The latest version will apply from the date it is made available.